Confidence is a funny thing, isn’t it? From the outside, it seems like something every leader has—especially in agencies where clients, deadlines, and teams constantly pull you in a million directions. Yet, behind closed doors, even the most successful leaders sometimes feel like they’re winging it.

We've all been there – stuck in a work environment where complaining seems to be the norm. As a coach, I've seen how this constant negativity can drag down not just individuals but entire teams and organisations. Here’s how to address it and shift your culture to one of positivity.