This session helps managers move beyond self-doubt and step fully into their role as leaders. Through practical tools and reflective exercises, participants learn how to manage nerves, quiet the inner critic, and reframe challenges so they can show up with clarity and presence. Core Confidence equips managers with the mindset and techniques to back their skills with self-belief, transforming the way they lead their teams and engage with clients.

Stepping into a management role requires a shift in mindset from individual contributor to leader. This session explores the core responsibilities of a manager, how to set clear expectations, and the skills needed to lead with confidence.

Develop the skills and insights to perform at your most effective level – using sound judgement to make decisions and set priorities. This session explores where to invest your time and effort by identifying the tasks that best align with the agency’s vision, your own ambitions and the goals of the team - so that you can work more effectively.

When done well, delegation becomes a win:win approach for both you and your team. This session covers the purpose of delegation, what gets in the way of us delegating successfully, the techniques to use to do it well, and how to deal with resistance.

This session equips managers with coaching techniques to mentor their team and promote continuous growth. Through practical exercises, participants will learn how to listen and ask powerful questions that help drive a culture of learning and development

Build the confidence to deliver meaningful, constructive feedback using a simple but effective feedback model. Learn to identify when and how to give feedback and what questions to ask to coach your team member towards improvement.

As a leader, do you have the confidence to stand firm, set boundaries and masterfully say no to client demands? In this session we will cover the art of assertive communication and how to confidently push back when necessary, while still maintaining strong, positive relationships with clients, how to set clear expectations, manage scope creep, and gracefully decline requests.

Are you defining a problem clearly before working on the solution? Discover how to solve work challenges more effectively by creating a problem solving strategy, clearly defining the issue and using techniques to generate more successful solutions.